TERMS & CONDITIONS

IMPORTANT: The following text contains vital information that you should be familiar with before placing an order. The below text applies to limitations, obligations, rights and exclusions that might apply to you. Please read carefully and also review our PRIVACY POLICY & our RETURNS & EXCHANGES POLICY before placing an order. By placing an order, you accept and agree to be bound by these terms and conditions.

ARTICLE 1 – PARTIES

These Terms (“Agreement”) are entered into between

– Juste Merveilleux (from now on referred to as “us”, “our team”, “Just Merveilleux” in the Agreement.)

and

– The Buyer who buys the product from www.justemerveilleux.com pursuant to this contract, the (from now on referred to as “Buyer” in the Agreement.)
Juste Merveilleux and Buyer will be referred to as parties together.

Agreed in the following terms and conditions:

As the order takes place, the BUYER shall be deemed to have accepted all the terms of this contract.

ARTICLE 2 – SUBJECT OF THE AGREEMENT

The subject of this Agreement is to determine the mutual rights and obligations of the Parties hereto regarding the purchase of the products that Juste Merveilleux offers for sale via the electronic environment via the website by the Buyer and the delivery of Juste Merveilleux’s related products to the delivery address specified by the Buyer.

ARTICLE 3 – GOODS AND SERVICES ON THE WEBSITE

I. The basic features and other information on the goods or services offered by Juste Merveilleux on the website are available at www.justemerveilleux.com. The Buyer cannot request performance from Juste Merveilleux based on information not available on the website.

II. Juste Merveilleux unilaterally reserves the right to grant a discount to products and services and to revoke the discount, as well as apply a surcharge for extra amendments to the already-existing product(s) sold on the Site.

III. Value-added taxes, customs duties, other taxes are not included in the sales price of the goods or services subject to the contract. These taxes shall be paid by the Buyer according to the tax system and rates in the country where the Buyer is located. Juste Merveilleux is not responsible for any taxes that may arise.

IV. Size guide
All products sold on this website adhere to a UK / French / US sizing system. Juste Merveilleux uses French Sizing.

V. About the colours and fabrics
Every effort has been made to ensure the colours of each product are displayed as accurately as possible. However, some screens may vary, and we cannot guarantee that your screen’s display of colour is completely accurate. Certain fabrics are subject to availability and alternatives might need to be sourced. Should you wish to know more about the dress colours or any other aspect of the materials used, please send an email by clicking here.

VI. Create a Profile to Order

Once you have created your profile on this website, you will be able to place an order.
Creating your profile is FREE of charge, but is required for you to be able to place an order.
Your profile has many benefits, including:
Reviews of past purchases
Be the first to know about our latest designs & when new stock arrives
Manage your account and e-mail preferences & order history
Want to shop for an item you saw on this website? Click here

ARTICLE 4 – ORDER POLICY

All our orders are packaged in our stylishly branded ‘Juste Merveilleux Bags’ and shipped orders will be sealed in an extra courier box to further ensure your order stays untarnished during delivery.

The products sold on this website are available in standard sizes with the option to be custom designed to ensure they fit you perfectly. Please ensure that you have your measurements taken professionally and complete the order & sizing form in full.
Please note that due to the ad hoc nature of the product crafting process, some materials might not be available at the time of ordering, and will need to be placed on backorder or might need to be substituted for an alternative material altogether.
Should you have a special request, please click here to send us an email, and we will do our best to accommodate your request.
Once your order is placed, you will receive a confirmation email informing you that your order has been received by our system. Your chosen payment method will only be debited once your order is received by our system.
We accept Stripe Payments & PayPal. (All order debits are subject to the conditions of ordering as stated in the text on this page.)
IMPORTANT: When placing your order, please ensure that all your billing and shipping address details are correct, as we are unable to redirect packages once the courier has processed the order on their side.

ARTICLE 5 – MODE OF DELIVERY

Juste Merveilleux will deliver the products offered for sale on the website to the BUYER through the cargo company, free from any defect or damage, within the specified period of time after the payment by the Buyer, if the stock and / or production status of Juste Merveilleux is available.
Taxes and delivery costs shall be paid directly by the Buyer as the prices of the products specified on the website are determined, excluding taxes and delivery costs. The Buyer shall be deemed to have irrevocably accepted this article.
Juste Merveilleux cannot be held responsible for any problems experienced due to cargo company during the delivery of the products to the Buyer, non-delivery or the late delivery of the ordered products by the cargo company to the Buyer.

ARTICLE 7 – REPRESENTATIONS AND WARRANTIES OF THE BUYER

BUYER hereby accepts and declares that he is aware of the basic qualities, sale price, payment methods and delivery conditions of the product subject to this Agreement by reading all the related preliminary information available at www.justmerveilleux.com website and that he confirms this preliminary information electronically. Buyer; by confirming this Agreement electronically, confirms that the basic qualities, sale price excluding taxes and delivery cost of the product, payment and delivery information are obtained accurately and completely.
Buyer hereby accepts and declares that he has read and understood all the preliminary information/conditions written in the contract, that he will comply with all his obligations completely and on time, that he will undertake the relevant rights and responsibilities, along with the purchase process and website shipment.

All intellectual property rights (information, articles, images, trademarks, logos, design and text, page layout etc. available on the website) on Juste Merveilleux and www.justemerveilleux.com are the exclusive property of Juste Merveilleux. No designs from www.justemerveilleux.com may be modified, copied, downloaded, uploaded, reproduced, repackaged, republished, transmitted, redistributed or resold in any way, either in whole or in any part. Use of the materials contained on this website is strictly prohibited under Law No. 5846 on Intellectual and Artistic Works. Legal and criminal sanctions related to this will be imposed directly on the Buyer. The Buyer hereby accepts, declares and undertakes that all intellectual and industrial rights, including images, information, content etc. on www.justemerveilleux.com and rights under Industrial Property Law belong to Juste Merveilleux and will not use or copy these rights for itself or third parties.

The Buyer agrees, declares and undertakes that he has read, understood and informed about the Clarification Text on Personal Data Protection Law stated in this contract and at www.justemerveilleux.com. The Buyer accepts, declares and undertakes that it has the consent to process the information and to share it appropriately when permitted by the law.

ARTICLE 8 – RIGHTS AND OBLIGATIONS OF JUSTE MERVEILLEUX

Juste Merveilleux is obliged to supply the products purchased by the Buyer fully and
free from defect, on the condition that the stock and resources are available on the website. The Buyer is obliged to inspect the relevant products as soon as they receive them and give notice of A defect within fourteen days at the latest. Otherwise, the Buyer loses its rights to remedy such defect. If the product is defective due to the customization, the product is non-returnable and non-exchangeable. However, if Juste Merveilleux accepts that the product is defective, the conditions regarding the product’s modification are reserved.
Juste Merveilleux will supply the products that it sells online in the sizes and measurements specified by the Buyer. Juste Merveilleux does not have any liability if Buyer’s measurements differ from the order date.

Juste Merveilleux will notify the Buyer when and how they ship the products, at the Buyer’s cost.
Juste Merveilleux has the right to collect the product price by credit, debit card, money order or EFT and other methods. Juste Merveilleux shall not be responsible for the errors and delays that may arise from banks and collection agents. In such a case, the Buyer may be under the obligation to pay once again.
Juste Merveilleux reserves the right to make changes to the website and to determine the stock unilaterally and without any justification. The Buyer cannot claim rights to products that have been booked or attempted to be purchased before such change is made.

Juste Merveilleux’s obligation to ship the product ends with the delivery to the cargo company by stating Buyer’s address. At this point, Juste Merveilleux is excluded from any liability in case the carrier cannot deliver the product or the persons at the Buyer’s address do not receive the product.

ARTICLE 9 – SHIPPING & COSTS

Just Merveilleux partners with Post AG Austria and DHL for shipping. Once your order has been dispatched, the Buyer will receive a confirmation email detailing your shipping information and tracking number.

Standard Shipping via Post AG Austria:

Orders within Austria:
Estimated time 1-2 business days after order is dispatched @ free shipping
Orders within the EU (including UK):
Estimated time 3 business days after order is dispatched @ 9.99 EURO
Orders outside the EU (international):
Estimated time 8 – 10 business days @ 25 EURO

Shipments outside EU countries may be subject to customs or duty and local taxes upon arrival in your selected country. We are under obligation to adhere to these surcharges and are not liable for any extra incurred costs.

Shipping via DHL Express:
Orders within the EU (including UK):
1 business day (24hrs from dispatch) @ 30 EURO
Orders outside the EU (international):
Estimated time 3 – 5 business days @ 40 EURO

Shipments outside EU countries may be subject to customs or duty and local taxes upon arrival in your selected country. We are under obligation to adhere to these surcharges and are not liable for any extra incurred costs.

All our delivery estimates commence from the date of dispatch by the courier.
We will not be liable for any delays and can not guarantee any arrival dates as the dispatch process is solely controlled by the courier company, and entry points to your country via customs. This also applies to remote locations where delivery services are limited in availability.
We are not liable for any lost or missing packages that have been delivered to a building, office or public institution (e.g. an office block).
Each order is limited to one shipping address. Should the Buyer require an order that will need to be shipped to multiple locations, then the Buyer will have to place an individual order for each location. If you have any questions regarding orders to multiple addresses, contact us by clicking here.
All our orders are insured from the time it is dispatched from our warehouse to the moment it arrives at your door. Every order delivered will require a signature of receipt, which then instantly signifies fulfilled and successful delivery.
Once an item has been shipped and the receipt has been signed by the Buyer, the onus of responsibility of these products passes onto the Buyer.

ARTICLE 10 – FORCE MAJEURE

Juste Merveilleux is obliged to notify the Buyer if the delivery of the product subject to this contract cannot be delivered within due time due to force majeure or extraordinary situations such as adverse weather conditions preventing shipping, interruption of transportation. In this case, the Buyer can use the right to postpone the delivery period until the impending condition is over. Buyer accepts, declares and undertakes that he/she knows that he/she can only exercise his right to postpone in case of a force majeure that did not exist on the date of the contract. This situation results from the products being customised. In such a case, Juste Merveilleux will send the relevant order to the Buyer after the force majeure ends.

ARTICLE 11 – OTHER PROVISIONS

In the absence of any relevant provision in this contract and its annexes, the Law No. 6502 on the Protection of Consumers and the International Commercial Code for trade companies and merchants shall apply.
In case of dispute, Juste Merveilleux’s information, documents and commercial books shall constitute definitive evidence.
This contract consists of 10 articles, and Juste Merveilleux has the right to change the contract unilaterally.

RETURN AND EXCHANGE POLICY & PROCEDURE

Sometimes the fit might not feel exactly right. That’s why at Juste Merveilleux, we are more than happy to accept exchanges on any garment that has not been worn and is still fitted with all the original security ribbons and labels. This only applies to any items dispatched to us by you within 14 days of receipt.

The exchange process takes around 2-3 working days, exclusive of the delivery time to your area. Please note that Juste Merveilleux does not cover the shipping costs on returned items. Please ensure that you mail your returns back to us within 14 days of receipt and that you identify the items you would like to be replaced.

Your return can be exchanged for any size or item that is currently in stock.

If the replacement item costs less than the original, don’t worry. Juste Merveilleux will ensure your happiness and refund you on your original payment method. You also have the option to refund your original purchase item and then simply purchase the new, lower-priced item.

All products specified on www.justemerveilleux.com is sold according to the Buyer’s specific requests. Accordingly, orders made or to be made through www.justemerveilleux.com are exchangeable and refundable only under strict conditions. The Buyer accepts and declares that they do not have the right to return and exchange the purchases made from Juste Merveilleux if they do not fall under these conditions:
Do open and check the packages that you think may be damaged during the shipment in the presence of the company representative. Should there be any damage to the product, do not accept the delivery of the product by attaching a report of damage to the carrier company. Please note that after the delivery of the product, you accept that the cargo company has fulfilled its duties. Return of used and damaged products is not accepted. The customer is obliged to return the product to the condition it was delivered to, and to compensate for the loss of the commercial value of the product due to use.
For unspecified orders, they are produced and sent according to the size they have already been accepted and ordered on the internet. Refunds/exchanges of products shipped within this framework are not accepted due to ‘body incompatibility’.
Damaged or defective products at the time of delivery of the order can be returned by filling out the return and exchange form. Returns are made through the E-commerce department. There is no refund for products that have been modified, tailored in any way. The right to return damaged or defective products opened and controlled during the cargo company delivery is reserved. Our company does not cover the cost of cargo due to this process.
Carriers to return – use your local post office with a signed-for service and ask for a tracking number so you can follow your return.
Sale items – Items purchased while on sale can only be refunded by a credit note for use on our online store, and will not be paid back in cash.
Refund of product without the original issued invoice is not accepted.
The Buyer does not have the right to withdraw or terminate the contract. If the fee specified in the contract is received in the form of prepayment and subsequently withdrawn from the contract, this prepayment will be received in the form of a cancellation fee.

Refund Procedure on Request for Return:

The products that you want to return will be refunded to your credit card within 7 working days from the date of receipt of the products in accordance with the conditions of return, and you will be notified of the Provision Code by mail. The refund is to be reflected in your statement within the framework of your Agreement with the bank. You can contact your bank with your provision code for refunds that are not reflected on your statement. The taxes and expenses paid at customs (customs duty, value-added tax, excise and compensatory taxes etc.) arising from the delivery of the service delivery are entirely the responsibility of the Buyer and are not included in the issue of refund. The customer proceeds with this acceptance.
Return Information: Once the return process is completed, you will be notified by an email. The Return Address is our contact address.

GOVERNING LAW

The law of the Republic of Austria applies to all legal relationships between the parties, excluding the laws on the international purchase of movable goods. For consumers, this choice of law only applies insofar as the protection granted by mandatory provisions of the law of the state in which the consumer has his habitual residence is not withdrawn.

JURISDICTION

If the customer acts as a merchant, a legal entity under public law or a special fund under public law with its registered office on the territory of the Republic of Austria, the exclusive place of jurisdiction for all disputes arising from this contract is the place of business of the seller. If the customer is based outside the territory of the Republic of Austria, the seller’s place of business is the exclusive place of jurisdiction for all disputes arising from this contract if the contract or claims arising from the contract can be attributed to the customer’s professional or commercial activity. In the above cases, however, the seller is always entitled to appeal to the court at the customer’s registered office.

ALTERNATIVE DISPUTE RESOLUTION

The EU Commission provides a platform for online dispute resolution on the Internet under the following link: https://ec.europa.eu/consumers/odr

This platform serves as a contact point for the out-of-court settlement of disputes arising from online purchase or service contracts in which a consumer is involved.

The seller is neither obliged nor willing to participate in a dispute settlement procedure before a consumer arbitration board.